Addressing your concerns
We understand that businesses may have specific concerns regarding the privacy of their staff's tipping data. We want to assure you that Taggu prioritizes data minimization and transparency. We only collect and process data that is necessary for the operation of our service and in accordance with applicable laws. We are happy to discuss any specific concerns you may have and work with you to ensure compliance with your internal policies.
Privacy Policy
Effective Date: 18/08/2025
At Taggu, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information in compliance with the UK GDPR and EU GDPR.
1. Who We Are
Taggu is operated by Taggu Ltd, registered in the United Kingdom. We provide a digital tipping platform that allows customers to send tips digitally to hospitality venues and staff.
2. What Data We Collect
Customer Data: tip amount, device/browser information, and optional email if a customer requests a digital receipt.
Staff/Venue Data: name, email, and payout details (processed securely by Stripe).
Website Data: cookies, IP addresses, and analytics (if enabled).
We do not collect or store card details. All payment information is handled directly and securely by Stripe.
3. How We Use Your Data
To process tips securely through Stripe.
To ensure staff and venues receive accurate payouts.
To provide reporting to venues and staff.
To improve our services and prevent fraud.
4. Legal Basis for Processing
We process your data under:
Contract: to process tips requested by customers.
Legitimate Interest: to improve services and prevent misuse.
Consent: for optional cookies and analytics.
5. Who We Share Data With
Stripe Payments UK Ltd – for secure payment processing.
Analytics providers (if used, e.g., Google Analytics).
We do not sell or trade personal data.
6. Data Retention
We retain transaction records for as long as legally required (typically 6 years for financial records). Other data is retained only as long as necessary.
7. Your Rights
You may request to:
-Access your personal data.
-Correct or delete your data.
-Object to or restrict processing.
-Request portability of your data.
to exercise your rights, contact us at: Contact@taggu.com
8. Cookies
Our site uses cookies to improve user experience. You can manage or disable cookies in your browser settings or through our cookie banner.
Terms of service
Effective Date: 18/08/2025
These Terms govern your use of the Taggu platform. By using Taggu, you agree to these Terms.
1. Our Service
Taggu provides a technology platform that enables customers to send digital tips to hospitality venues and staff.
Taggu never handles customer funds directly.
All payments are processed securely by Stripe, a regulated payment provider.
2. Users
Customers: May scan a QR code or tap an NFC wristband to access a Stripe checkout page to send tips.
venues and Staff: Must provide accurate payout details to receive funds via Stripe.
3. Fees
Taggu applies an administration fee (e.g., 10%) to each tip. This fee is deducted automatically by Stripe’s system.
Taggu does not directly collect, hold, or distribute funds.
4. Responsibilities
Taggu: Provides the technology platform.
Stripe: Handles all payment authorisation, processing, and settlement.
Venues: Responsible for ensuring staff accounts are correctly linked.
Staff: Responsible for providing accurate payout details via Stripe.
5. Misuse
You agree not to misuse Taggu, including fraudulent use, cloning wristbands, or attempting to bypass Stripe systems.
6. Liability
taggu is not responsible for authorising payments, storing funds, or providing banking services.
To the fullest extent permitted by law, Taggu is not liable for indirect, incidental, or consequential damages.
7. Data Protection
Taggu complies with the UK GDPR and EU GDPR. Please see our Privacy Policy for details.
8. Changes
We may update these Terms at any time. Continued use of Taggu indicates acceptance of the updated Terms.